Privacy Policy for HeadFirst Physio

Effective Date: December 2024

Scope

This outlines the Privacy Policy of HeadFirst Physio Pty Ltd and applies to all personal information collected by us. We are committed to compliance with privacy legislations including the Privacy Act 1988 (Privacy Act) to protect the user’s privacy.

The kinds of personal information we collect and hold

In order to perform our function as a health service, we may collect the following information:

  • Name and contact information including email address and phone number

  • Billing information and Medicare number

  • Demographic information

  • Health information including physical and mental health, illness, disability and/or injury; medical reports

  • Other information relevant to provision of the health service

How we collect and hold personal information

We will ask you details regarding your personal information or we may receive personal information from your referrer (healthcare provider). The transmission of information may occur via phone, online, or personal consultation. We have a process to protect and secure this information in part via utilisation of our practice management software, Cliniko. Cliniko is accessed via password-protected computers and two-way authentication.

The purposes for which we collect, hold, use and disclose personal information

This information is essential to provide you with optimal physiotherapy and we are obligated to maintain this as part of our medicolegal internal records. We may ask your permission to share some specific information with your other healthcare professionals (e.g. medical practitioner) to implement evidence-based health care and best practice.

How you may access your personal information and seek its correction

At any time, you may ask us for your personal information for your records or to seek its clarification. Our contact details are found on this Website. If you believe that any information we are holding is incorrect or incomplete, please contact us and we will promptly update the information.

Other

We will not disclose personal information to overseas recipients unless in case of an extraordinary circumstance that is part of your healthcare needs. If we breach the Privacy Act you are entitled to complain to us initially, then if required the complaint may be taken to an external dispute resolution scheme, and lastly taken to the Office of the Australian Information Commissioner.