Do I need a referral?

No, you don’t need a referral, you can book an appointment directly with us- see the book now page for further info.

We also accept referrals from GP’s and specialists, please send these through to admin@headfirstphysio.com.au or via fax 03 7048 3140.

Is there parking on site?

Yes, there is plenty of parking on site at Country Hearing Care. Enter via Bannister Street to access the carpark. The main entrance for the building is from the rear of the property (from the carpark).

Can I bring someone else with me to an appointment?

Absolutely! You can bring a support person with you to your appointment.

While we do our best to ensure your comfort throughout your appointment, occasionally we can stir up symptoms (dizziness/vertigo) during the appointment, so we often suggest having someone available to drive you home after your initial appointment.

What is your cancellation policy?

The service we provide is in high demand, so we appreciate if you can give 24 hours notice if you are unable to attend an appointment. This way we can assist in rescheduling your appointment, but also be able to offer that appointment spot to someone on our waitlist.

Please note if you provide less than 24 hours notice or fail to attend an appointment this will attract a fee (50% of the appointment price).

Can I use my private health or Enhanced Primary Care Plan (EPC)?

Yes, if you have Physiotherapy cover, we can process your private health claim on the spot at the time of the appointment.

We can also process your the Medicare EPC at the time of the appointment. The appointment fee needs to be paid up front and then we process the claim if you have a debit card, your Medicare card and your referral form.

Please note we do not bulk bill.

Do you accept Pension/Healthcare cards?

Yes, if you have a pension card or healthcare card please let us know as we offer a lowered rate for our services.

Do you accept TAC/Workcover/NDIS clients?

Please get in contact with us and have a chat prior to booking an appointment if you are are under TAC, Workcover or NDIS funding.

Please note TAC/Workcover services will be billed at our private rates, and needs to be paid at the end of each session.

What are some of the vestibular conditions you treat?

• Benign Paroxysmal Positional Vertigo (BPPV)

• Vestibular neuritis and vestibular labyrinthitis

• Vestibular migraine

• Persistent Perceptual Postural Dizziness (PPPD or 3PD)

• Meniere’s disease

• Neck-related dizziness (cervicogenic dizziness)

• Age-related balance dysfunction and falls risk

• Balance concerns following brain injury, stroke, Parkinson’s disease or other neurological conditions

What are some of the other conditions you treat?

• Concussion (Tegan)

• Temporomandibular (Dan)

• Neck pain and headache (Dan)

• Neurological conditions (Tegan)